Available Services / FAQ's

 

We have a superb service team.

 

Here are just a few of our services:

 

Equipment repairs

Filter sand changes

Liner replacements

Pool inspection letters

Pool closing and uncovering

 

We are also a Polaris automatic cleaner warranty service center.

If there is something you need done that you don't see in this list, don't hesitate to call.

 

 

FAQ's (Frequently Asked Questions)

 

Q: When should I open my pool?

A: Typically, your pool needs to be opened when outside temperatures reach 70 degrees, and stays in the 70s. Waiting too long can cause algae to grow, or other problems.

 

Q: How do I open my pool?

A: First, if you are using a solid cover, drain the water off the cover onto the ground and remove the cover. Using a cover cleaner, such as Stow Away, will help the cover last longer, smell better, and keep it from sticking together. Also replace the drain caps to the pump and filter. Second, fill the pool to the middle of the skimmer. Third, start the pump and check for leaks. Remove any debris from the pool. This is also a good time to clean the filter with Kleen-it if it wasn't chemically cleaned before it was closed. Fourth, circulate the pool for 24-48 hours before bringing a sample in to be tested. Bring in about a quart of water. We will give you personalized instructions for starting your pool.

 

Q: Why do I need a pool care program?

A: Getting on a pool care program establishes a systematic maintenance plan that keeps your water prepared for whatever the season brings -- erratic weather conditions, heavy bather loads, high temperatures. Bioguard makes it easy with their four different programs that account for all the products you'll need to keep your pool sparkling clear and ready for swimming.

 

Q: What is free chlorine?

A: This is the active chlorine in the water that has not combined with organic matter and is therefore available for killing bacteria and algae. The proper range for free chlorine is 3-5 ppm. Make sure to test for this often, especially in higher temperatures.

 

Q: What is pH?

A: It is a way to measure the acidity or alkalinity of the water. This is the most important part of chemical balance because it protects your equipment, allows your sanitizer to do its best job and increaes swimmer comfort. Some signs your pH is out of balance is itchy skin, burning eyes, rash, even cloudy water if the pH is too high. The ideal range for pH is 7.4 -7.6

 

Q: What is total alkalinity (TA)?

A: It is a measure of the water's ability to resist changes in pH. pH can be affected by environmental factors such as acid rain, pollution, run-off from surrounding land, and fertilizers. Keeping the TA at the proper range will help prevent pH from fluctuating and help prevent scale and cloudy water. The ideal range for TA is 125ppm -150ppm.

 

Q: What is calcium hardness (CH)?

A: It is the amount of dissolved calcium in the water. Keeping CH in the desired range of 175ppm - 225ppm will help protect equipment and keep water sparkling. It also helps prevent cloudy water.

 

Q: What can I do if my chlorine residual continues to be too low even after shocking?

A: This problem is refered to as chlorine demand. You may have an overload of contaminants causing chlorine demand. Specific causes of chlorine demand can include heavy bather loads, inconsistent maintenance, fertilizers, pesticides, nearby roadwork, and even municipal water supply. You can bring a water sample in to us for a chlorine demand test. It is a separate test that will give us an exact amount of chlorine to add to the pool to satisfy the demand. However, the amount of chlorine needed can be quite high so we can recommend other feasible ways to resolve the demand as well. The best way to prevent chlorine demand is to follow a three step program. Consistent sanitation, regular shocking, and the application of an algae preventative are the best weapons against any problem.